Our cancellation policy at Alexandra Accardo Studio requires appointments to be cancelled or rescheduled at least 24 hours in advance to avoid a cancellation fee for the full price of the service cost. Credit card information must be kept on file to ensure our policy is upheld. Late cancellations or no-shows will result in your credit card being charged. We understand emergencies happen but repeated late cancellations or no-shows may result in denied future appointments. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. Thank you for your understanding and cooperation.